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How to install glass

Your terms and conditions of use

General provisions.
The Internet service located under the web address is owned by Terrarium-Vivarium UK, hereinafter referred to as the Seller. Any person placing the order, purchasing the goods or services from the Seller by means of the Seller's Internet service shall be hereinafter referred as the Customer.
The orders are accepted and realized only pursuant to the present regulations. Any order placed at the Seller's shall be considered as the Customer's approval to the following terms and conditions.
Personal information.
By placing the order the Customer agrees to place his/her personal information in the order system of the Seller.
Transport costs and delivery terms.
The amount of transport costs is established by the Internet services when the order is placed by the Customer.
The Seller undertakes to send the shipment to the Customer within 3 working days from the moment the Customer places the order.
The Seller delivers the shipment to the Customer by means of Royal Mail or a package delivery company provided in the order panel.
The Seller shall not be liable for any delays in the delivery caused by Royal Mail and delivery companies. The approximate time for reception of the goods from the moment of placing the order is ca. 2-7 working days.
If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 7 days of your purchase.
We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error. We reserve the right to refuse a refund or exchange if the goods returned are damaged.


Refund Policy for terrarium or vivarium

• Parcels must be checked before you sign

• We will only refund items that are damaged so please be sure you are happy with the item before you commit to purchase.

 Goods must be inspected (before you sign) on delivery for any damage, once checked and delivery accepted they cannot be returned

• You will have 7 days from the date you receive the item to request a refund.

• The item must be sent back to us and we will issue you with a refund 1-2 days after we receive the item.
• We only refund the cost of the product itself, not the cost of shipping

  Please note that the items can be slightly darker or lighter than the image on your screen. Colour depends on your monitor settings.



Terrarium uk